Privacy Policy

Allure Aesthetic (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, contact us, or attend our clinic at 176 Main Street, Croydon, Melbourne, Victoria. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies alongside our Terms & Conditions.

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services and operate our business. The types of information we may collect include:

• Contact details such as your name, email address, postal address and telephone number.
• Health and medical information relevant to your treatment, including your medical history, medications, allergies and treatment records.
• Appointment, booking and consultation details.
• Payment and billing information (payment card details are processed securely by our payment providers and are not stored by us).
• Photographs taken for clinical, before-and-after or record keeping purposes, where you have provided your consent.
• Technical information collected automatically when you use our website, such as your IP address, browser type, device information and pages visited.

2. How We Collect Information

We collect personal information directly from you where possible — for example, when you complete a consultation or booking form, contact us by phone or email, attend an appointment, or interact with our website and social media channels. In some circumstances we may collect information from third parties, such as your referring medical practitioner or our online booking provider, where it is reasonable and practicable to do so.

3. Why We Collect and Use Your Information

We use your personal information to:

• Provide, administer and manage our treatments and services.
• Assess your suitability and safety for cosmetic and other treatments, including the mandatory medical consultation required under Australian TGA guidelines.
• Schedule, confirm and manage your appointments.
• Respond to your enquiries, requests and feedback.
• Process payments and maintain our accounts and records.
• Send you appointment reminders and, where you have consented, marketing and promotional communications about our services and offers.
• Comply with our legal, regulatory and professional obligations.

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information to:

• Our practitioners, staff and contractors who are involved in providing your care.
• Prescribing medical practitioners and other healthcare providers involved in your treatment.
• Third party service providers who assist us to operate our business, such as booking platforms, payment processors, IT and communications providers.
• Government, regulatory or law enforcement bodies where required or authorised by law.

Where we disclose information to service providers, we take reasonable steps to ensure they handle your information consistently with this Privacy Policy and applicable law.

5. Direct Marketing

Where you have consented, we may contact you with information about our treatments, services, offers and events. You can opt out of receiving marketing communications at any time by using the unsubscribe facility in our emails or by contacting us directly. We will action your request as soon as practicable.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function correctly, remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, although some parts of the website may not function as intended if you do so.

7. Google Ads, Analytics & Remarketing

Our website uses Google’s advertising and analytics services, loaded through Google Tag Manager.

• Remarketing: We use Google Ads Remarketing to show our ads to you on third-party websites across the internet after you have visited our site. This is done via cookies.
• Third-Party Cookies: Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website.
• Opt-out: You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.

8. International Data Transfers

As we use service providers such as Google, Web3Forms (which handles our enquiry forms) and our online booking platform, your personal information may be transferred to, and stored at, a destination outside Australia (including the United States). By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

9. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure storage, access controls and staff confidentiality obligations. No method of transmission or storage is completely secure, and while we strive to protect your information we cannot guarantee absolute security.

10. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, regulatory, accounting and professional record keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

11. External Links

Our website may contain links to other websites, including our booking platform and social media profiles. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our website is not intended for use by individuals under the age of 15. Under Australian privacy guidelines, individuals aged 15 and over are generally presumed to have the capacity to consent to the collection of their personal information. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 15 without parental consent, we will take steps to delete that information.

13. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We may need to verify your identity before providing access, and in some limited circumstances permitted by law we may decline a request, in which case we will explain our reasons.

14. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us so that we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Additional Rights for EU and California Residents

If you are located in the European Union or California, you have additional rights under the GDPR and/or CCPA:

• Right to Erasure: You may request that we delete your personal information. We will comply where we have no legal obligation to retain it.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.

Contact us at the details below to make either request.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website, and we encourage you to review it periodically.

17. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

• Allure Aesthetic
• 176 Main Street, Croydon, Melbourne, Victoria
• Phone: 0448 116 188
• Email: jamie@allureaesthetic.com.au